Is this role right for you? In this role you will… · Leverage PCM Tools capabilities to proactively detect anomalies, optimize performance, and support root cause analysis. · Collaborate with application and infrastructure teams to integrate PCM Tools across services and environments. · Develop Python scripts to automate monitoring tasks, data extraction, and alerting workflows. · Integrate monitoring tools with CI/CD pipelines and ITSM platforms for streamlined operations. · Work together with product owners, scrum masters, developers and testing teams (both cross-functional and multi-country teams) to perform gap analysis, observability assessment and monitoring requirements validation. · Collaborate with multiple technology groups and vendors to ensure that the applications, integrations, infrastructure, and security architectures are designed to meet evolving business requirements. · Ensure that our deliverables meet standards for reliability, scalability, performance, and availability, and align with the Bank’s Technology roadmap. · Propose technical solutions and strategies for major applications and technology initiatives, aligning them to the technology roadmap to support GTEP’s digital plan. · Work closely with other engineering departments on production releases and facilitates resolution on impacts on various projects/enhancements. · Create process lifecycle documentation (guides, KB articles, incident playbooks) related to Monitoring Tools, including end-to-end process map. · Independently investigate ad-hoc issues, propose different options, and drive issue resolution. Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have: · You have at least 3 years of experience with performance monitoring tools (as end-user, administrator, or technical support). You are familiar with Observability, Network concepts, Cloud solutions, SDLC, Continuous Integration and Continuous Delivery (Scotiabank experience considered a plus). · You have at least 2 years of experiencie with Dynatrace and Splunk. · English B2 · Ideally, you have an Engineering or Computer Science degree, and pride yourself on analysis, logical thinking, and problem-solving skills. · Understanding of SRE concepts and how Observability Tools can improve to the overall success of resilience and reliability strategy at The Bank · Basic proficiency in Python scripting for automation and data manipulation. · Familiarity with cloud platforms (Azure, GCP) and containerized environments (Kubernetes, Docker). Preferred Qualifications · Dynatrace/Splunk Certification (any level) · Experience with other observability tools (Prometheus, Grafana, ELK) · Exposure to ITSM tools (ServiceNow) and CI/CD platforms (Jenkins, GitLab)