Sutherland is seeking an attentive and goal-oriented person to join us as an **Service Delivery Director** to oversee one of our exciting Healthcare programs! We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! **SD Directors in this role get to**: **Strengthen relationships**: Establish and maintain communication with clients and / or team members; understand needs, resolve issues and meet expectations. **Impact the bottom line**: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and / or keen observations. **Improve the company**: Make recommendations to enhance processes and boost ease and efficiency. **Define Sutherland’s reputation**: Oversee and manage performance and service quality to guarantee customer satisfaction. **Empower the workforce**: Determine training needs to equip staff with fundamental skills and knowledge. **Qualifications**:** - A Bachelor’s Degree - 3 years of operations leadership experience w/in a BPO industry (minimum of 300 headcount) - **Healthcare vertical/domain experience is **_preferred (experience with membership services model will be a major plus)_** - Strong analytical skills; be able to interpret data, identify trends and make suggestions for improvements - Demonstrated leadership skills; be able to take the lead in making improvements and resolving issues - Ability to effectively coach, mentor and develop front-line leaders - Strong verbal and written communication skills; be able to communicate in a clear, constructive and professional manner