**Role Description** Maintain a positive customer experience by providing client support during the subscription renovation process, managing invoices, and monitoring receipt of invoices and payments. **Responsibilities**: 1) Perform customer billing for renewals, special sales, or upgrades according to policies and guidelines. 2) Execute commercial contracts while considering the service and project to be contracted and adhering to legal and company guidelines. 3) Manage payment monitoring and collection management according to company policies and procedures. 4) Maintain the best customer experience during the processes you manage. **Requirements**: - Professional in Business Administration, industrial ingeneering or related careers. - Minimum 1 year of proven experience in billing and/or administrative support in customer billing. - Minimum 1 year of proven experience in customer service and handling contractual requests. - Business English level B2 (with excellent writing skills). - Knowledge and experience in the use of office tools (excel) and sheets **Skills** - Excellent Customer relationship - Excellent planning, analytical and organizational skills - Excellent communication skills, verbal and written. - Attention to detail **What we offer** This is a great opportunity to be part of a top level and skilled team where you can grow your skills and make a positive difference in this world! - Enjoy a flexible schedule and work autonomy ⏰ - Monthly remuneration of 2,800,000 - 3,300,000 COP - Remote work **Main benefits** - Work from wherever you want - Online training and training allowance - Wellness and health plan - annual extralegal bonus **About us** Since 2013, eduNEXT has been challenged to offer organizations around the world the best educational technology solutions based on Open edX **Our Mission** Our Mission is to enable organizations around the world to offer high-quality learning experiences as a principle to improve people's quality of life, we provide solutions to build successful online learning initiatives. **Our culture** Our Culture is flexible, with a modern and relaxed work environment. We value trust, autonomous and responsible work and open communication. **Headquarters** Our main office is in Bogotá, but our team members are located in the United States, Mexico, Panamá, Perú, Venezuela, the Philippines and different cities in Colombia. Tipo de puesto: Tiempo completo, Indefinido Salario: $2.800.000 - $3.300.000 al mes Pregunta(s) de postulación: - What is your salary aspiration (COP)? - How many years of experience do you have performing billing processes? - How many years of experience do you have in customer service? - How many years of experience do you have managing contract requests? - Do you have previous experience communicating with customers 100% in English? Idioma: - Inglés (Obligatorio)