NeoWork is seeking an experienced and certified **Senior Salesforce Administrator** to support our client's Revenue Operations team. This critical role is ideal for someone who thrives on owning the Salesforce infrastructure end-to-end, from scoping and discovery to implementation, QA, and user support. **Responsibilities**: - Own and manage the full Salesforce environment, including system performance, configuration, and governance. - Design and implement custom fields, flows, views, dashboards, and automations to enhance usability and performance. - Build and maintain user roles, profiles, permissions, and hierarchies to ensure proper access control. - Conduct proactive QA, manage storage usage, and monitor for potential outages or performance issues. - Communicate system updates in advance, ensuring end-users are informed and supported. - Provide ongoing user support and troubleshooting with a customer-first mindset. - Lead change management efforts and mentor junior team members where applicable. - Respond to ad hoc report and dashboard requests while developing strategic reporting frameworks. - Collaborate cross-functionally to translate business needs into scalable technical solutions. **Requirements**: - **3+ years of proven experience** as a Salesforce Administrator in a fast-paced environment. - Salesforce Administrator Certification (**SFDC Certified Administrator**). - Salesforce Advanced Administrator Certification (**SFDC Certified Advanced Administrator**). - Proficiency in quality assurance (QA) processes and testing best practices. - Experience in project scoping, discovery, and implementation for Salesforce-related solutions. - Strong problem-solving and troubleshooting skills. - Excellent communication skills and ability to work cross-functionally. - Ownership mindset with a proactive and collaborative approach. - Must be located in **Colombia** or **Argentina** and available for occasional hybrid engagements (10 in-office days per month, if applicable). **Benefits** - **Full-time, permanent employment**: - All legally mandated benefits based on local laws - **Health insurance**: - **Upskill/learning allowance**: - **Mental health days**: - **Annual performance reviews and growth opportunities**: - 100% home-based (unless local in-office participation is requested)