Director of Hosting Services 15 hours ago Be among the first 25 applicants Direct message the job poster from edunext Do you meet the profile and are interested in being part of edunext? You can apply directly via LinkedIn or send us your resume to the following emails: [email protected] and [email protected], with the subject: "Head of Hosting". Role Description Lead the strategy and operations of the Hosting division, ensuring achievement of business goals related to sales, profitability, customer experience, regulatory compliance, and operational excellence. This role is critical for establishing Edunext as the preferred hosting partner for Open edX platforms by implementing best practices, technological innovation, and sustainable growth. Key responsibilities 1. Lead division strategy and oversee the execution of key initiatives. 2. Ensure implementation of defined technological strategies. 3. Develop, monitor, and achieve divisional OKRs and KPIs. 4. Manage division's financial and commercial performance, ensuring budget adherence, sales targets, and profitability. 5. Develop and execute business strategies in collaboration with MS Leader. 6. Optimize procurement processes in alignment with organizational policies. 7. Guarantee customer experience excellence through efficient frameworks, crisis management, and client feedback analysis. 8. Act as escalation contact for key accounts. 9. Support talent management initiatives and maintain a culture of continuous improvement, collaboration, and autonomy. 10. Oversee regulatory compliance, risk mitigation strategies, and continual operational improvement. 11. Conduct regular performance evaluations and provide feedback through monthly 1:1 sessions. Requirements * Bachelor's degree in Systems Engineering, Business Administration, or related fields. * Masters degree in technology, business, or management. * Minimum 5 years in similar roles, leading hosting services, infrastructure, or educational technology projects. * Minimum 5 years of working experience in IT, EdTech, SaaS, or online learning platform industry. * Proven experience in business development and customer relationship management. * Experience with service management, including SLAs, uptime monitoring, and security standards. * Familiarity with cloud tools (AWS, Azure, GCP). * Proficiency in analytics and reporting tools such as Looker Studio, HubSpot, Zoho, or similar. * English proficiency at level C1 * Experience working with agile methodologies and project management. * Desirable experience or knowledge in IT Governance and technology risk management. Soft Skills - Proactivity - Critical and Strategic Thinking - Result-oriented - Teamwork - Problem-solving - Pursuit of Excellence What we offer This is a great opportunity to be part of a top level and skilled team where you can grow your skills and make a positive difference in this world * Flexible working hours and autonomy * Monthly compensation based on an integral salary. * Permanent contract. * Remote work with the possibility of attending the office (Bogotá) as required. - Work from anywhere - Complementary health plan - Mental health benefit (psychotherapy sessions) - Dedicated time policies for learning - Performance-based bonus About us - https://www.edunext.co/ Since 2013, edunext has taken on the challenge of providing organizations around the world with the best educational technology solutions based on Open edX. Our Mission We help organizations around the world deliver high-quality online learning because we believe accessible education transforms lives. Through our specialized services and products built around the open-source Open edX platform, we collaborate closely with our partners to enable them to deliver impactful learning experiences. We are driven by a strong commitment to collaboration, quality, and technology. Our Vision To help redefine how education is delivered in the digital age by transforming online learning into a seamless, social, personalized, and globally accessible experience, powered by open-source technologies and tools. We envision a future in which our innovations help shape a world where high-quality education is not only available to everyone but built on open and collaborative platforms tailored to each learner's needs—driving a new era of learning for all, everywhere. Our culture Our culture is flexible, with a modern and relaxed work environment. We value trust, autonomous and responsible work, and open communication. Our headquarters are in Bogotá, Colombia, but our team is distributed across the United States, Mexico, Panama, Peru, Venezuela, the Philippines, Argentina, Ecuador and various cities in Colombia. Seniority level - Seniority level Director Employment type - Employment type Full-time Job function - Job function Management and Manufacturing - Industries E-learning Referrals increase your chances of interviewing at edunext by 2x Get notified about new Director of Services jobs in Bogota, D.C., Capital District, Colombia. Bogota, D.C., Capital District, Colombia 4 weeks ago Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 2 weeks ago Soacha, Cundinamarca, Colombia 2 weeks ago We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr