Job Description We are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our IT support team, you will be responsible for ensuring smooth access to essential services and providing first-line technical support. Your primary responsibilities will include: - Managing service access for new employees - Revolving service access for departing employees in a timely and secure manner - Acting as the first point of contact for internal employees experiencing issues with various tools - Troubleshooting and resolving standard technical issues - Escalating complex problems to appropriate stakeholders or support teams You will also be responsible for maintaining clear communication with service providers and stakeholders, documenting recurring issues, and compiling reports to help improve service efficiency and reliability. Required Skills and Qualifications To be successful in this role, you will need: - Fluency in English and Spanish - Strong communication and problem-solving skills - A basic understanding of task and issue tracking systems (e.g., Jira, Trello) - A strong sense of responsibility and ability to prioritize tasks - Reliable availability during 9:00 – 18:00 CDMX work hours Benefits We offer a range of benefits to support your success, including: - Schedule flexibility (5/2 days off - Friday and Saturday) - 100% remote collaboration - Flexible schedule around 9 AM - 6 PM Mexico time zone - Professional development opportunities within an international team - A comfortable digital office with modern digital tools (Slack, Notion, Zoom, Hubspot, HiBob) Others Our team is diverse and tight-knit, spread across the US, Europe, LatAm, and more. We value collaboration and open communication, and we are committed to supporting your growth and development.