Job Description We are opening a new GBS center in Bogotá, Colombia to serve the Latin American region. The Credit and Collections team ensures timely and high-quality completion of activities such as Dunning and Collection, Dispute Management, and Credit Management. This role involves being a functional expert responsible for processes and service delivery with the team. Main Responsibilities - Manage the team, including coaching, training, motivation, and performance appraisals. - Supervise daily operations and adhere to SLAs with business partners. - Build and maintain proactive relationships with business partners and the global functional team. - Develop and report relevant KPIs for the area of responsibility. Key Relationships - Cash Application Teams - Customer Service Teams - Record to Report Teams - Market Finance Requirements - University degree or equivalent, preferably in accounting or business. - At least 5 years of relevant experience. - Direct experience with Order to Cash, Credit, and Collections functions. - Proven leadership in managing a medium-sized team.