Job Description We are seeking a seasoned professional to oversee all airfreight operations activities under file management for customers. This role entails owning and managing various tasks including: - All post-booking file management activities. - Documentation, system updates, and operational finance. - Proactive communication with customer service in case of exceptions and supporting query resolution. This is an excellent opportunity for those passionate about delivering exceptional results and making a tangible impact on our organization's success. Required Skills and Qualifications Our ideal candidate will possess: - A Bachelor's degree in International Business, Industrial Engineering, or related field. - 5+ years of experience in air freight and customer service, with 2+ years in team leadership roles focused on performance improvement. - Advanced English language proficiency. - Understanding of IATA regulations, cargo handling procedures, ULDs, and customs documentation. - Excellent written and verbal communication skills, conflict-resolution, and problem-solving abilities. Benefits As part of our commitment to fostering a positive work environment, we offer: - Competitive compensation packages for full-time employees. - Investment in ongoing personal and professional development initiatives. - Emphasis on diversity and inclusion, striving to create a culture of fairness, mutual respect, and care for our business and customers. Others At our organization, we recognize the importance of teamwork and collaboration in achieving exceptional results. If you have a passion for working in a fast-paced, dynamic environment and thrive on challenges, we encourage you to apply for this exciting opportunity.