About the Role This is a challenging and rewarding opportunity to excel in a customer-centric environment. As a Customer Success Consultant, you will play a key role in guiding clients to achieve their goals while maximizing the value of our products and services. The ideal candidate will have excellent analytical skills, be able to leverage business analysis and project management skills, and thrive on solving complex challenges. Experience in the legal industry is preferred, but a passion for learning and delivering exceptional results is key. The growth potential and opportunities in this role are endless, making it an excellent choice for professionals who are eager to take on new challenges and contribute to the success of our organization. Key Responsibilities - Customer Success: Act as a trusted advisor, guiding customers through onboarding, design, adoption, and ongoing use of our solutions. - Business Analysis: Leverage your analytical skills to gather customer requirements, identify trends, design and build process flows, and recommend process improvements. - Project Management: Coordinate with internal teams and customers to ensure the seamless execution of implementation projects. - Relationship Building: Build and maintain strong relationships, ensuring clients achieve their business goals and remain satisfied. - Problem Solving: Collaborate with customers to understand challenges, develop strategies, and deliver impactful solutions. - Product Expertise: Develop deep knowledge of our offerings to provide guidance, best practices, and solutions tailored to customers' needs. - Success Planning: Collaborate with customers to define success metrics and track progress toward achieving their goals. - Training and Enablement: Deliver training sessions and resources to help customers maximize their use of our products. Requirements - Knowledge or experience in the legal industry. - Experience working with customers in North America. - Experience in SaaS or technology solutions. - C1 level of English. Benefits You will have a fast and deep growing career path, pre-paid health insurance coverage with Sura for you and one additional member of your family, flex time, flexibility to work from home or in the office, yearly ophthalmological health bonus, and the opportunity to improve your English skills by working side-by-side with international teams and projects, apart from fully personalized English classes, and more.