Requisition ID: 232075 Thanks for your interest in ScotiaGBS, the best campus in Bogota. Join a purpose driven winning team, committed to results, in an inclusive and high-performing environment. Purpose Contributes to the overall success of the MIS – Central Support Services team in the Client Experience Center (CEC). GBS DR & COL being responsible for supporting the CEC reports and developing advanced analytics initiatives to achieve optimized processes and therefore boost regional and local strategies for the CEC. The Specialist must have experience in using large datasets, as well as data mining methods, statistics, and programming to develop solutions for the CEC keeping internal clients informed about their performance KPIs. The role requires analytical skills and attention to detail, integrating the use of data mining tools and predictive analytics to provide information with high value about the performance of the CEC, leading the promotion of a high-performance culture. Accountabilities. Integrate, improve, and analyze all data sources that measure operational performance to increase accuracy and maintain an appropriate variable compensation plan (VCP), as well as other recognition and performance evaluation programs. Design, develop, and implement information storage tools to optimize and standardize all required input data, also integrate and unify the data collection process, ensuring data quality and integrity. Develop and automate data extraction, transformation, and loading (ETL) processes, considering best practices and performance. Present monthly, quarterly and yearly reports to different stakeholders and key external partners interested in operational efficiency and performance. Responsible for creating and presenting detailed, comprehensive, and data driven proposals for business improvement opportunities using advanced visualization tools. Implement data analytical tools, as well as methodologies and programming languages dedicated to data processing, data science, and/or advanced analytics within the bank's business environments and technology portfolio. Create predictive models using machine learning to anticipate risks and improve decision-making. Develop analyses according to business’ interests and be able to create continuous improvement strategies aligned with the CEC's strategic objectives. Effectively communicate, explain, and train strategic allies on the different products developed by the MIS team, sharing source management, calculations and other products features. Support ad-hoc reports and executive presentations for multiple strategic initiatives as needed. There will also be a constant need to build and foster relationships with key partners across the organization to provide consultation and support on reports. Generate innovative initiatives that enable strategic decision-making based on data usage and promote a culture of curiosity. Champions a customer focused culture to deepen