Requisition ID: 219864 We are committed to investing in our employees and helping you continue your career at ScotiaGBS Purpose Leads and oversees Global KYC in Colombia and the countries we support globally, ensuring business strategies, plans and initiatives are executed / delivered in compliance with governing regulations, internal policies and procedures. Accountabilities Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge. Support the Senior Manager, KYC in refreshing data and documentation for existing clients on an ongoing basis ensuring the Bank is compliant with regulatory obligations and bank-driven risk measures, policies, standards and procedures Lead and mentor a KYC/AML team of 8 to 12 direct reports, facilitating the refresh of clients in an efficient, compliant, and client-centric manner Utilize data and dashboards to effectively manage case volumes, assign work, and monitor team progress and quality Provide clear, constructive and regular feedback to analysts, with a focus on personal and professional development. Championing a customer-focused culture to deepen client relationships and leverage broader Bank relationships with the business and relationship managers to obtain required information Acting as an AML subject matter expert to the business and various stakeholders, following recent developments and changes in the regulatory frameworks Coordinating with internal teams and partners to prioritize urgent requests for information, establish response times, and prepare escalations where required Performing ad-hoc, special requests and projects to meet business demands in a timely manner Understand and keep abreast with regulatory/ tax requirements for clients in KYC Assist the Senior Manager in providing the status updates on a regular basis to senior management to create transparency and reduce risks in day-to-day activities and decisions Constantly identify, review and improve the established procedures, processes, technology etc. Effectively strategize and communicate to executive leadership process improvements and champion change management Support in any activities required for refresh of the Global clients Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions. Perform duties within established service level requirement Escalate any issues, as appropriate, in a timely manner Exhibit the highest standards of customer service to partners and customers Creates an environment in which their team pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk. Builds a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviors; communicating vison/values/business strategy; and, managing succession and development planning for the team. Education / Experience Minimum 3-5 years’ experience in financial services and/ or KYC/AML/ATF English B2-C1. University degree in business, finance, law or other relevant field preferred Significant preference will be placed on applicants having experience with large corporates, FIs or Capital Markets Regulation experience (IIROC) and/or Dealer Member experience Proficient with MS Office with experience in data analytics, metrics and reporting The incumbent must have experience in and knowledge of current and expected future regulatory frameworks impacting clients onboarded A sound understanding of global banking and capital markets business is desired, as is a client-centric approach to the role. The incumbent should have broad knowledge of the end-to-end workflows among the Front, Middle, and Back Offices Ability to produce high-quality, error-free work independently on a timely basis at expected rates Must be able to operate effectively within a stressful environment with changing priorities and tight time frames which are closely scrutinized by Senior/Executive Management Excellent oral/written communication, relationship management, and time management skills are a must Must have previous management experience, demonstrate teamwork, collaboration, responsiveness, accountability, and ownership Fast learner with strong analytical skills, and a continuous improvement and innovation mindset High energy, demonstrated ability to work under pressure, deals well with ambiguities and uncertainties, and drives results Preferred: CAMS, CFCS, CGSS or similar certifications Written and verbal proficiency in English is mandatory #Li-Hybrid