About the Role We are seeking a Senior Product Manager to play a pivotal role in shaping the vision, strategy, and execution of our products. This senior position requires deep product management expertise, strategic thinking, and a customer-first mindset. Key Responsibilities - Product Strategy & Vision: - Define and own the product vision and roadmap for our core offerings, ensuring alignment with our overall business goals. - Identify emerging market trends, customer needs, and competitive opportunities to shape our product portfolio and drive innovation. - Collaborate closely with leadership to prioritize investments and allocate resources effectively. - Customer-Centric Development: - Serve as the voice of the customer by conducting research, gathering feedback, and deeply understanding client pain points, business goals, and opportunities. - Create solutions that deliver measurable value to customers, helping them improve their customer experience, reputation management, and business performance. - Execution & Delivery: - Lead the development and launch of key product features, ensuring timely delivery and exceptional quality. - Collaborate with engineering, design, marketing, and customer success teams to execute the roadmap and define go-to-market strategies. - Define detailed product requirements, user stories, and acceptance criteria to guide development. - Data-Driven Decision Making: - Leverage data and analytics to measure product performance, identify opportunities for improvement, and drive decision-making. - Define and track key performance indicators (KPIs) to evaluate product success and user satisfaction. - Leadership & Mentorship: - Serve as a mentor to other product managers, fostering a culture of excellence, collaboration, and continuous improvement. - Influence stakeholders at all levels to gain alignment and drive the successful adoption of product initiatives. What We Are Looking For: - C1/C2 English proficiency. - 5+ years of experience in product management. - 3+ years in a senior product management role. - 3+ years in B2B SaaS products. - 2+ years with USA companies. - A proven track record of managing the entire product lifecycle, from concept to launch and ongoing optimization. - A strong customer-centric mindset with the ability to translate customer feedback into impactful product solutions. - Exceptional communication and collaboration skills, with experience influencing stakeholders across all levels of an organization. - Expertise in Agile development methodologies and tools. - Solid analytical skills, with the ability to leverage data to inform decision-making and drive product improvements. - Experience in B2B SaaS, CX tools, reputation management, or survey platforms. - Familiarity with integrations into CRM platforms, social media, and analytics tools. - Hands-on experience with AI/ML-powered product features, especially in customer Experience, SEO, and sentiment analysis. - Previous experience scaling products and teams in a high-growth environment. About ClearlyRated ClearlyRated is a trusted leader in client satisfaction and reputation management solutions. We empower businesses to make data-driven decisions, enhance their brand reputation, and unlock customer loyalty through cutting-edge tools and insights.