Purpose & Overall Relevance for the Organisation: adidas GBS delivers high quality services for Finance and Accounting. In Bogotá we are opening a new GBS (Global Business Services) center with the aim of serving the NAM countries in several processes. Single Point of Contact for NAM business to provide guidance on T&E processes and policies, including standard support activities for internal customers General functional expert with responsibility for T&E processes and the delivery of services within his/her team Key Responsibilities and General Accountabilities : Plans and carries out activities within the jurisdiction of the position to ensure prompt payment to employees for valid expenses Act as a single point of contact to provide guidance to internal customers on T&E processes and policies and resolve queries from internal customers Facilitate the efficient use of the Concur system Strive for compliance of T&E policy Perform standard support activities, review queries for all relevant process areas Conduct research for existing tickets, resolve and send resolutions back to requester where possible or escalate tickets and inform users on lead times Identify potential problems and/ or delays in resolution and notify internal customer Drive continuous improvement in T&E operations developing ideas and recommendations based on most common issues Create and maintain up to date desktop procedures for Expense Management end to end process Key Relationships: Employees throughout North America and Canada Leaders of GBS Colleagues Knowledge, Skills and Abilities : Excellent communication and interpersonal skills Experience with Microsoft Office or equivalent tools Experience with Concur Ability to communicate in English in a business setting (oral and written) Ability to work independently and maintain confidentiality Organizational skills Ability to work in a fast paced environment Strong customer service skills Ability to pay close attention to detail Hands-on attitude Self-motivated and self-directed individual Requisite Education and Experience / Minimum Qualifications: University degree or equivalent experience, preferable in accounting or business. 3-5 years of relevant experience Direct functional experience (Travel & Expenses)