Job Title: Technical Support Specialist Sutherland is a global leader in digital transformation and offers unparalleled opportunities for growth. This role involves providing expert technical support to address complex product issues and resolve high-level problems. - Key Responsibilities: - Support direct customer support teams, business partners, and customers globally to resolve high-level problems. - Collaborate with cross-functional teams to identify and implement process improvements. - Develop and maintain technical documentation to ensure accurate information sharing. Requirements: - Technical Skills: - Proficient in software development and troubleshooting methodologies. - Familiarity with IT service management frameworks and tools. - Excellent analytical and problem-solving skills. Benefits: - Opportunities for professional growth and development. - A collaborative and dynamic work environment. - A competitive salary and benefits package. About the Role: This role requires a unique blend of technical expertise and interpersonal skills. If you are a motivated and detail-oriented individual who enjoys solving complex problems, this could be the ideal opportunity for you.