**About Winona**: Winona is one of the leading telemedicine companies providing HRT for women in menopause. We’ve built all of our technology in-house including an EHR, patient care admin system, patient portal, website, marketing technology etc. Winona has two compounding pharmacies and a team of in-house physicians providing world-class care via a fully vertically integrated business model. **About the role**: Winona is looking to hire a **full-time remote Patient Care Representative**. For this role, you will act as a liaison, accurately and efficiently providing product and service information, answering questions, and resolving any emerging problems for customers for Winona. **Seniority Level: Entry-Mid Level** **Responsibilities**: - Answering questions about Winona’s products and services. - Delivering information about Winona’s offerings. - Ensuring patient satisfaction and maintaining professional patient support. - Handling patient complaints and identifying the appropriate response and strategy to solve issues as quickly as possible. - Keeping records of patient interactions, processing patient accounts, and filing documents. - Taking the extra mile to engage with patients. **Requirements**: - Experience working in a medical-related job - Strong customer service experience - Willing to work on weekends with weekdays off - Availability to work EST hours - Hands-on experience in Excel/Google Sheets, Word/Google Docs, and other computer basics - Comfortable making calls with patients - Comfortable using social media - Excellent communication and writing skills - Attention to detail and a good sense of judgment - A personal computer with stable internet **What’s in it for you?** As a full-time member of our team, you’ll enjoy: - Work wherever you choose - Unlimited PTO - Non-working holidays per country of residence - Pro-rated 13th-month bonus in select regions. - Referral bonuses - Financial support for online courses - Fun and casual work environment - Employee engagement activities and virtual gatherings - We are a diverse, global team!