Job Summary We are seeking a highly motivated Support Engineer to join our cross-functional technology team responsible for the bank's customer data. As a key member of the team, you will contribute to the overall success by ensuring specific individual goals, plans, and initiatives are executed/delivered in support of the team's business strategies and objectives. The ideal candidate will be a self-starter with strong communication skills, a client-focused mindset, and take accountability and ownership of tasks. They should have experience coding in a professional environment, troubleshooting production incidents, and collaborating with various teams. Key Responsibilities: - Champion a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge. - Contribute to a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge. - Experience coding in a professional environment, taking requirements from concept to production use. - Ability to work collaboratively and communicate clearly and concisely with both technical and non-technical audiences. - Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions. - Troubleshoot production incidents, job failures, and provide support for production applications. - Analyze and resolve incident tickets assigned to the group based on severity and priority and identify the root cause for resolution. - Ensure incident and change management processes are executed as mandated, partnering with various internal teams. - Provide Release Management support including post-release health checks and monitoring of applications and ensure timely communications to upstream and downstream teams. - Develop, document, and standardize plans and processes for preventive maintenance steps to ensure system stability and availability. - Provide after-hours support via an on-call pager on a rotational basis for production incidents, application releases during a maintenance window, and other maintenance activities. - Understand how the Bank's risk appetite and risk culture should be incorporated into day-to-day activities and decisions. - Actively pursue effective and efficient operations of his/her respective areas in accordance with Scotiabank's Values, its Code of Conduct, and the Global Sales Principles, while ensuring the adequacy, adherence to, and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions, and conduct risk. - Champion a high-performance environment and contribute to an inclusive work environment. Dimensions: Including but not limited to: - Prioritize multiple production issues and complete the necessary analysis and documentation within established SLAs. - Working in a cross-functional technology team. - Supporting critical customer data (onboarding, maintenance, inquiries) processes for the whole bank. - Working with multiple stakeholders and collaborating with various teams. - Identifying client needs and assisting or escalating as appropriate. - Proficient in modern script and coding languages. Requirements: - 3+ years' experience in any ETL platform like Informatica, Talend, DataStage, etc. (highly desirable). - 3+ years of experience in Application Support, Log Monitoring, Debugging, and Incident Management process. - 3+ years of Unix Shell Scripting and prior experience with Java-based application (nice to have). - Highly analytical and good understanding of databases, technical architecture, and experience in working with SQL. - Excellent communication skills (verbal/written/presentation). - B1+ level of English. Working Conditions: When required, non-standard office working hours for scheduled implementations or while on rotational 24x7 on-call support.