Job Title: The Technical Support Consultant provides exceptional technical support via calls, chats, and emails to resolve various difficulties. Key Responsibilities: - Provide technical support - Resolve support inquiries - Gather data to ensure the required technical information is collected to resolve complex tickets - Maintain working knowledge of products and services - Securely work with sensitive customer information - Communicate with developers and other departments to identify and troubleshoot technical issues Requirements: - Excellent English communication skills (C1 level) - Prior experience in tech support or similar roles - Strong troubleshooting and problem-solving skills, attention to detail - Basic knowledge of networking (VPN/firewall/networking as a service/cloud networking) - Customer-oriented and responsible attitude Benefits: - Flexible schedule - Opportunity to work remotely - Inclusive international environment - Good bonuses for referring friends - Paid training and probation - Work-life balance