About this Role We are looking for a Collections Specialist to join our team. The ideal candidate will have experience in finance or accounting, as well as strong organizational and communication skills. Key responsibilities include: - Recovering outstanding debts, ensuring timely payments, and maintaining strong customer relationships. - Resolving payment issues, researching unallocated cash, providing account documentation, and proactively contacting clients for collections. - Executing dunning procedures, including reviewing exclusion proposals, sending dunning letters, applying or releasing credit holds, and initiating service suspensions or terminations based on customer payment behavior. Requirements To succeed in this role, you will need: - 1 year of experience in a B2B collections or customer service environment. - Experience in finance, accounting, or similar business functions. - Exposure to international business operations. - Self-motivated and able to work independently. - Strong analytical skills with keen attention to detail. - Effective communication and negotiation skills, especially over the phone. Benefits This is a great opportunity to work with a dynamic team and enjoy a range of benefits, including: - Competitive remuneration. - Individual and company annual bonus. - Vacation and holiday paid time off. - Health insurances. About Us We are a global leader in travel technology and a diverse and inclusive community. We foster a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment. We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization. Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.