Job Overview: As a pivotal member of our Corporate Technology Support team, the Associate Systems Analyst will be responsible for day-to-day operational support with timely rollout of security patches, ensuring 100% compliance, and driving automation efforts in Windows and Mac environment. Key Responsibilities: - Develop software packages using Bigfix, JAMF, and SCCM. - Implement best practice methodologies for monthly OS patching and vulnerability remediation of third-party software in the environment. - Design and implement automated solutions that leverage technological advances, reduce costs, and promote standardization and commoditization. - Collaborate with global operations partners to reduce redundant work and improve efficiency. - Assess needs and requirements to improve processes and support methodologies. - Manage, triage, and resolve operations escalations, aiming to reduce them proactively. - Act as the point person for exception management and requests. - Support U.S. business hours extensively, including occasional weekend work for emergencies. Requirements: - Bachelor's degree or 3+ years of relevant work experience. - Excellent communication skills in English. - Relevant work experience or a Bachelor's Degree in Computer Science or a related discipline. - Strong technical proficiency in Mac OS. - Hands-on experience with packaging in multiple technology stacks such as Bigfix, SCCM, JAMF. - Team player with a passion for innovation and flawless execution. - Ability to drive technical initiatives and improve end-user technology. - Solid background in compute and deploy/release technologies. - Understanding of workstation deployment and configuration, preferably in secure environments. - Excellent verbal and written communication skills. - Experience working with shift-based, distributed teams is a plus. - Experience developing and automating solutions for Mac and/or Windows platforms. - Familiarity with vulnerability assessment tools like Qualys, Fortify, or Appscan. - Proficiency in PowerShell or other scripting languages.