Job Opportunity We are seeking a skilled IT Support Specialist to join our team. As a key member of our technical support staff, you will play a vital role in delivering exceptional IT services to our employees, agencies, and clients. About the Role - You will be responsible for providing on-site IT support, ensuring that all technology solutions meet our high standards. - Your expertise will also be utilized to provide remote support to regional offices as needed. Key Responsibilities 1. Deliver on-site IT support, adhering to our established protocols and guidelines. 2. Provide remote support to regional offices, utilizing your technical knowledge to resolve issues efficiently. 3. Maintain security protocols, ensuring the integrity of our systems and data. 4. Collaborate with internal teams to implement standards and support local business needs. 5. Educate users on IT services, policies, and best practices, promoting a culture of continuous learning. 6. Accurately log all IT engagements in our ticketing system, facilitating performance tracking and reporting. 7. Manage onboarding and offboarding processes, including account administration and asset management. 8. Resolve Level 1 and 2 incidents, working closely with internal and external teams to ensure timely resolution. 9. Escalate complex issues to Infrastructure or Management teams when required. Required Skills and Qualifications - Degree in Computer Science, Information Technology, or related field. - Proven experience in IT support, preferably in a similar role. - Excellent problem-solving skills and ability to work independently. - Strong communication and interpersonal skills. - Familiarity with industry-standard software and hardware. Benefits We offer a competitive compensation package, including: - Annual salary increase based on performance. - Opportunities for professional growth and development. - A supportive and collaborative work environment. Others Please note that occasional out-of-hours support may be required. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional IT services, we encourage you to apply for this exciting opportunity.