Job Description Sutherland is seeking an experienced Integration Engineer to deliver and support the technical aspects of our NICE product deployments. This client-facing role involves understanding our customers' business data and using it to design and implement innovative integration solutions with our NICE Sales Performance Management Application Suite. The successful candidate will be responsible for software installation, designing, developing, and configuring end-user functionality, including data ports, web services, PL/SQL procedures, triggers, views, materialized views, SQL, and Linux shell scripts, compensation plans, calculators, forms, workflows, and reports. Key Responsibilities: - Integration & Deployment: - Implement and deploy custom NICE's product suite solutions for clients. - Install and integrate NICE's applications with diverse enterprise systems and data sources using ETL processes, REST APIs, web services, XML, XSLT, and scripting languages. - Issue Resolution and Support: - Provide front-line support, troubleshooting, and resolving Sales Performance Management application issues reported by end-users. - Leverage product knowledge, technical skills, and internal resources to investigate and resolve customer problems. - Meticulously document the problem-solving process, including all decisions and actions taken, from initial report to final resolution. - Test fixes and conduct post-resolution follow-ups to ensure effective problem resolution using established testing methodologies. - Client Collaboration & Technical Expertise: - Collaborate closely with clients and NICE's Client Services team, providing technical expertise throughout the deployment lifecycle. - Document client concerns and provide timely resolutions. - System Administration and Maintenance: - Perform hands-on maintenance and support for Sales Performance Management applications, including software installation and upgrades, database exports, and system and application configuration. - Teamwork & Continuous Improvement: - Work with other NICE Integration Engineers and Business Analysts to share best practices and knowledge. - Provide valuable feedback to NICE's Product Management group regarding potential product enhancements and to improve customer experience.