Apply now if you're ready to lead a fast-moving call center team in Cali. We're hiring a Team Leader to manage daily operations for a growing call center. You'll coach agents, track performance, and make sure targets are hit. No fluff. Just clear goals, real responsibility, and a team counting on you. This job is onsite. You must live in Cali, Colombia. What you'll do: Lead and support a team of call center agents Monitor daily KPIs and team performance Handle escalations and resolve customer issues fast Give feedback and coach team members Report team results to upper management Help with training new hires You need to have: 1+ year of experience managing a call center team Strong leadership and communication skills Ability to work under pressure and hit goals Good problem-solving skills Must be based in Cali, Colombia (no remote work) Pay: $1120 USD/month This role is for someone who takes ownership and knows how to lead. Ready to take the next step? Apply now.