[X-478] - TEAM LEADER

Apply now if you're ready to lead a fast-moving call center team in cali. we're hiring a team leader to manage daily operations for a growing call center. you'll coach agents, track performance, and make sure targets are hit. no fluff. just clear goals, real responsibility, and a team counting on you. this job is onsite. you must live in cali, colombia. what you'll do: - lead and support a team of call center agents - monitor daily kpis and team performance - handle escalations and resolve customer issues fast - give feedback and coach team members - report team results to upper management - help with training new hires you need to have: - 1+ year of experience managing a call center team - strong leadership and communication skills - ability to work under pressure and hit goals - good problem-solving skills - must be based in cali, colombia (no remote work) pay: $1120 usd/month this role is for someone who takes ownership and knows how to lead. ready to take the next step? apply now....

CALL CENTER REPRESENTATIVE

Full Time Tiempo completo

Start july. work onsite—from cali, colombia. get paid to help people. we're hiring call center representatives based in cali, colombia to support a growing healthcare program. this is an onsite role, and candidates must be physically located in cali . you'll be on the phones—outbound and inbound—helping members book appointments for in-home and telehealth services. you'll also support the english-speaking queue, so fluency in english is a must. this job's all about accuracy, empathy, and follow-through . what you'll do: make outbound calls to schedule and confirm appointments handle inbound calls from members, mostly in english document all interactions in the scheduling system follow up with members if appointments are missed or need rescheduling make sure every call ends with a clear next step for the member flag any urgent issues to supervisors right away what you bring: experience in scheduling, customer service, or a call center comfortable speaking with people in both english and spanish fluent in english —both spoken and written know your way around basic systems like crms or scheduling tools work well in a structured, fast-moving environment show up on time, every time— reliability is non-negotiable able to work pst hours from cali, with a bit of flexibility the details: onsite role (cali, colombia only) start date: july full-time hours pay: $800 usd per month if you're dependable, fluent in english, and ready to start fast—we want to hear ...