Requisition ID: 210495 Thanks for your interest in ScotiaTech, Scotiabank's new and innovative Technology hub in Bogota. Join a purpose driven winning team that promotes creativity and innovation in a fast-paced environment, where we’re always committed to results, in an inclusive, diverse, and high-performing culture. **_ Purpose_** The incumbent is responsible for assisting with research and analysis leading to the definition of requirements and processes to assist in the resolution of complex business problems and projects for the supported Line(s) of Business. The incumbent is also responsible for assisting with the testing of new systems or enhancements, regression testing, supporting security remediations and the provision of ongoing support to all supported units, as required. **_ Accountabilities_** - Assist the Senior Manager/Project Manager by conducting research and analysis, and accurately and clearly defining user requirements and processes for well-defined tasks to assist in the resolution of problems/projects to meet the needs of the supported Line(s) of Business. This may involve participation in rapid prototyping, with requirements and solutions developed on an iterative basis (Agile) that provides interim deliverables until a final production solution is created, as well as supporting/participating in Waterfall solutions. - Participate in the systems implementation process by testing (i.e. developing test cases, conducting testing of new functionality, raising and managing problem bugs and resolving/testing problem log fixes), assisting in the definition of user procedures and workflows, assisting in the development of conversion and implementation strategies, and assisting in the provision of user documentation, user training, and post-implementation support. - Assist in the provisioning of business support to all global units, including new and existing product and deal structuring, ad hoc queries and MIS, user training, and assisting with the design and implementation of systems enhancements. This is made more challenging due to differences in time zones and the variation in the business lines. The incumbent is responsible for ensuring that management is kept informed and that problems and issues are escalated appropriately. - Continually acquire and enhance knowledge of the Division's business strategies and policies, risk management practices and methodologies, product offerings, financial markets, financial instruments, regulatory requirements, Back Office processes, and rapidly changing technology to effectively assist in the provision of business solutions and services to the end user business lines. - Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge - Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions. - Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk. - Champions a high performance environment and contributes to an inclusive work environment. **_ Reporting Relationships_** **Primary **Manager**: **_ (include secondary Manager if applicable)_** - Senior Manager, Business Analysis (administrative/functional) - Business Solutions Specialist (functional) **Direct **Reports**: - N/A **Shared Reports (solid/dotted if **applicable)**: - N/A **_ Dimensions_** - The incumbent is guided by Bank policy and receives direct supervision from both their leadership (Team Lead/Senior Manager) and well-defined direction from individual project managers. Within a well - defined task, the incumbent is expected to function independently while ensuring that management is kept informed and that problems and issues are escalated appropriately. **_ Education / Experience / Other Information_** - The incumbent must have a basic knowledge of business analysis (requirements documentation) and QAT testing methodologies (test case documentation, test execution, problem logging, data querying). Knowledge of bank software platforms (AS400, JIRA, Confluence, Office Suite, TSYS) would also be an asset. - The incumbent must have some basic knowledge on payment processing and credit card loyalty programs. - Further, the incumbent must possess good interpersonal and communication skills, and exercise diplomacy and judgement, to effectively work with end users and members of a project team who operate in both English and Spanish. Incumbent must have very strong English skills, to be able to effectively communicate with Business/Operations counterparts. - A recognized under-graduate degree in business, econometrics, mathematics or a related disci