We are hiring bilingual (B2) Customer Service Consultants to join our remote team delivering outstanding experiences for our top-notch financial clients. If you enjoy putting the needs of the customer first, we want YOU to join us! **We offer**: - Competitive base salary - Up to $950.000 in performance bonus! - Work from Home, gain work-life balance - Paid top-notch Financial Services training - Long-term contract **As a Financial Representative, you get to**: - Help customers solve their issues in a timely manner and creative way. - Educate & motivate customers through the collections process & available payment options. - Answer and diagnose technical inquiries regarding customers’ accounts and provide effective solutions. **Qualifications**: - Advanced English level (B2) - Excellent verbal, written, and reading skills - High school diploma - Basic PC keyboarding skills plus basic Microsoft Office (Outlook, Word, Excel) experience **What do you need to WORK FROM HOME at Sutherland?** - Not much, just excellent internet connectivity. We will provide the computer and other tools you will need! **About Sutherland**: Human experiences are as singular and unique as a fingerprint. They are also living things—dynamic and in-the-moment. Today’s brands compete on experience every day. It’s our job to help them win. At Sutherland, we create exceptionally engineered brand experiences that are a perfect match for the real people (and real moments) they’re made for. We do that by combining human-centered design with the scale & accuracy of real-time analytics, AI, cognitive technology, and automation. Sutherland Colombia received the award of Best BPO to work at in 2020 by Computrabajo.