Psychologist | Trilingual Staff Recruiter | Sr. Recruiter I, Professional and Executive Roles at Concentrix |EN/FR/ES Translator Essential Role and Key Responsibilities: -Drive continuous improvement for Transaction Quality and Delivery -Manage Call Quality & Client related KPI’s. - Evaluateeffectiveness of TQ interventions - Create and maximizerelationships with client partners. - Strengthen Quality managementprocesses / framework to improve quality delivery. - Accuratelycapture SLA/SLO metrics, the reporting needs of each of the clientand set up / customize processes to seamlessly meet client'sexpectation. - Conduct regular one-on-ones with direct reports toreview individual performance, the performance of their team andoffer on-going developmental coaching. - Create a positive workenvironment through employee engagement; resolve employee relationissues in a professional and timely manner. - Ability to get out ofthe box ideas and Process improvement initiatives in the process. -Should drive Process control & Compliance in addition tomanaging Audit requirements. - Provide crisp and specific feedbackto Front Line Recruitment Teams on the quality of new hires. -Provide quality floor support, feedback, refresher. - FacilitateQuality and Compliance team to perform various audits and followups based on observations highlighted. - Participate in crossfunctional meetings to review information received from operationalsupport functions - Training, HR, Quality, WFM, TA - and partner todefine action plans that resolve issues and drive continuousimprovement. - Implement best practices and over-delivery forclients, drive consistent performance, evaluate staffing needs,with input from BD and Client and adjust to meet changingrequirements. - Attend business reviews with the client. - Handle ateam of team leaders. Candidate Profile: - Excellent communicationskills, both written and verbal. Ability to effectively presentinformation to internal and external associates. - Must have atleast 2 years of experience in Quality domain in BPO - AdvancedMicrosoft Office skills - Demonstrated ability to lead team inorganizing and prioritizing projects in a fast-paced anddeadline-oriented business environment. - Ability to interpret andanalyze recruiting metrics and trends: retention, quality of hire,net throughput, etc. - Demonstrated ability to mentor, coach andprovide direction to a team of employees. - Demonstrated ability totake initiative and ownership with focus on continuous improvement. - Demonstrated ability to foster customer service disposition andsense of professionalism for self and team. - Solid understandingof the organization's business operations and industry. Demonstrated business acumen. - Demonstrated talent with criticalthinking; ability to comprehend, analyze, and interpret. -Excellent attention to detail. - Ability to handle and maintainconfidential information. - Nivel de antigüedad: Intermedio#J-18808-Ljbffr