Remote Client Support Specialist "> - About the Role We are seeking a skilled Remote Client Support Specialist to join our team. This individual will be responsible for providing exceptional support to clients, troubleshooting issues, and ensuring a seamless experience. "> - Responsibilities The ideal candidate will have 1-2 years of experience in customer support or a client-facing role, with strong written and verbal English communication skills. They will be highly organized, responsive, and comfortable working independently in a remote environment. "> - Key Responsibilities Our Remote Client Support Specialist will: - Monitor and respond to inbound support tickets - Assist clients with marketplace integration issues - Troubleshoot data sync, platform display, or general concerns - Escalate technical or product-related issues when necessary, with full documentation "> - Support & Troubleshooting As a key member of our team, you will provide coverage for North American and global clients, helping troubleshoot common platform issues, assist with onboarding tasks, and support an exceptional client experience. "> - Client Onboarding Assistance You will support setup for new clients, sync configuration kickoffs, and connection verification, ensuring new clients are equipped with platform guidance, tutorials, and expectations. "> - Process & Documentation Our Remote Client Support Specialist will follow support SOPs, internal SLAs, and ticket handling guidelines, maintaining clear internal notes, communication logs, and issue statuses. "> - Cross-Team Collaboration You will communicate effectively with other CS team members for knowledge sharing and escalations, participate in team standups, retros, and training sessions across time zones. "> - Key Success Metrics Our Remote Client Support Specialist will contribute to: - Ticket resolution time and client satisfaction - Onboarding task completion time and client experience feedback - Adherence to internal SLAs and support quality benchmarks - Contribution to documentation and process improvement "> - Why Join Us? This is an ideal opportunity for someone looking to deepen their impact in a service-led, remote-first team, playing a key part in the global client experience at a fast-scaling company. "> Requirements - 1-2 year experience in customer support or client-facing role (SaaS, digital, or service industry) - Strong written and verbal English communication - High attention to detail and willingness to learn - Organised, responsive, and comfortable working independently in a remote environment Nice-to-Have - Exposure to eCommerce or marketplace tools (e.g. Amazon, Walmart) - Familiarity with support tools like HubSpot, Intercom, or Jira - Interest in pursuing a career in Customer Success or SaaS Working Hours - Pacific Standard Time-aligned hours (e.g. 9am - 5pm PST). Some flexibility to align with internal team meetings across time zones will be required. Job Type: Full-time Salary: Competitive salary based on location