Define service strategy and its implementation roadmap to standardize service solutions, processes and tools across Werfen partners and customers, while establishing efficiency, cost reduction and customers satisfactions initiatives; align service with manufacture and corporate strategy. Key Accountabilities - To provide third level support to the distributor, through the performance of on-site installations and necessary diagnoses, troubleshooting, service and repair of complex instruments and systems. - Set up an educational program that supports the Distributors into performing routine technical repairs of all systems, including Updates, retrofits, PMs, product enhancements and appropriate register & record of the information. - Develop a training program for distributor´s Engineering team in the proper operation, maintenance and troubleshooting of Werfen instruments and systems. - Serve as a company liaison with Distributors. - Responsible for routine interaction with sales counterparts with respect to Distributors situations, updates, and lead generations - Provide mechanisms that guarantee interaction of the distributors with the manufacturers when technical matters need attention. - Find the ideal environment for the introduction of Software solutions developed by Werfen, playing a direct role in the installation and support of these systems for the distributors and end customers when applicable. - Support Product Managers in Leveraging Werfen solutions with IT/Software enhancements. - Create a Networking within engineers and T.S, specialists from the distribution. - Actively participating in certain stages of the implementation of BU Projects, based on complexity, strategical importance and special requirements of the end user. - Complies with all appropriate regulatory bodies, mandated policies, procedures, work instructions, and records. - Ensures compliance with Werfen Code of Ethics. - Other duties and responsibilities as assigned by the Regional General Manager Networking/Key relationships Leading trough a structured approach the different Technical Service department stake holders (Sales Group, Application Specialists, Finance department, Marketing Team) and building professional and positive relationships with the rest of directors Minimum Knowledge & Experience required for the position: - At least 5 years' experience as a FSE in the Healthcare sector, preferably in IVD Experience in people management as responsible of a Technical Service department - Highly desirable MBA or similar Business related degree - Good knowledge on networking (wiring, HUB, Switch, DNS//DHCP, firewall solutions, network diagnostics...) - Knowledge of automation lines in laboratory environments would be a plus Skills & Capabilities: - Strategy analysis - Knowledge of the environment and business Overview Werfen Werfen is a growing, family-owned, innovative company founded in 1966 in Barcelona, Spain. We are a... Overview Werfen Werfen is a growing, family-owned, innovative company founded in 1966 in Barcelona, Spain. We are a... Job Summary Support the implementation and execution of regulatory and quality plans, and perform any regulatory... #J-18808-Ljbffr