QDP-256 | TECHNICAL SUPPORT MANAGER

Define service strategy and its implementation roadmap to standardize service solutions, processes and tools across werfen partners and customers, while establishing efficiency, cost reduction and customers satisfactions initiatives; align service with manufacture and corporate strategy. key accountabilities - to provide third level support to the distributor, through the performance of on-site installations and necessary diagnoses, troubleshooting, service and repair of complex instruments and systems. - set up an educational program that supports the distributors into performing routine technical repairs of all systems, including updates, retrofits, pms, product enhancements and appropriate register & record of the information. - develop a training program for distributor´s engineering team in the proper operation, maintenance and troubleshooting of werfen instruments and systems. - serve as a company liaison with distributors. - responsible for routine interaction with sales counterparts with respect to distributors situations, updates, and lead generations - provide mechanisms that guarantee interaction of the distributors with the manufacturers when technical matters need attention. - find the ideal environment for the introduction of software solutions developed by werfen, playing a direct role in the installation and support of these systems for the distributors and end customers when applicable. - support product managers in leveraging werfen solutions with it/software enhancements. - create a networking within engineers and t.s, specialists from the distribution....