Job Description We're seeking an experienced Technical II to join our Global IT Service Delivery team. As a key member of our team, you will be responsible for building strong relationships with designated clients and serving as the primary contact for IT communications. The ideal candidate will have 2-4 years of experience in technical SDM or related positions, advanced English language skills, and project management experience. A Bachelor's Degree is preferred but not required. Key Responsibilities - Builds strong relationships with assigned clients and internal business units. - Serves as the primary Concentrix IT contact for the client and internal business units. - Responsible for all client IT communications and conflict resolution. - Coordinates change management requests/approvals with client and CNX operations. - Analyzes outages; identifying trends and continuous improvement opportunities to reduce cost, reduce downtime, and increase customer satisfaction. What We Offer We offer a dynamic work environment, competitive salary, and opportunities for career growth and development. Our team is passionate about delivering exceptional results and making a positive impact on our clients' businesses. About Us We're a global technology and services leader that powers the world's best brands. We're solution-focused, tech-powered, intelligence-fueled, and committed to delivering innovative solutions that meet the evolving needs of our clients.