We are seeking a Customer Service Professional to join our team in Pereira. As a key member of our organization, you will be responsible for supporting COBRA members via phone and email, processing election forms, coverage changes, and notices with accuracy and care, providing timely and empathetic service, and helping identify and solve inefficiencies. Responsibilities - Support COBRA members via phone and email - Process election forms, coverage changes, and notices with accuracy and care - Provide timely and empathetic service - Help identify and solve inefficiencies Requirements - 1–2 years of experience in customer service or similar roles - Knowledge of COBRA, FSA, HSA, HIPAA is a plus - Strong communication skills – both written and verbal - Detail-oriented, tech-savvy, and eager to grow Benefits - Health insurance - Annual learning and development funds - Generous paid time off - Parental leave - ThrivePass perks and a great team culture