**We are Hiring!** Ubiquity is seeking an People Labors Relations to be based in Colombia, Bogotá. This position is responsible for acting as an advisor on specific areas of employment laws, mediate on employee disputes, represent the company on external mediation and to support the HR Business Partners Group as an expert consultant on all employee and labor relations issues within the assigned business unit. This position is made for someone who loves contact centers and loves to create and optimize processes, policies, programs. **We’re made of something different.** We act with empathy and urgency. We treat our employees, colleagues, and community like members of the family. We have grit, tenacity, and perseverance, and a proven track record of meeting and exceeding goals - every person, in every role, for our company and our employees. Think you have what it takes? Join us! **Responsibilities**: - Onboards employess and new support members with Induction to comply with processes and policies of the company - Serves as the point of contact for employee relations, conduct, and/or compliance concerns; - Interviews employees to gather information to facilitate resolution of the concern; - Assesses the nature and severity of the complaint and either provides coaching resources or conducts an investigation; - Partners with Legal, HRBPs, managers, and other key stakeholders to conduct a complete and impartial investigation. - Ensures recommendations are in alignment with company policies and practices. - Partners with HRBPs on performance issues raised by leaders and confers with HRBP to provide support and recommendation on how to manage situations. - Reviews all performance documentation before it is delivered to ensure consistency and completeness.(Disciplinary sanctions) - Analyzes employee relations case trends and in partnership with Human Resources Business Partners. - Provides workplace-related, well being, and partnership recommendations/insights directly related to an investigation in accordance with company policy and practice, executes related activities. - Manages and updates HR policies and processes in partnership with HRBP. - Work effectively with compliance, legal, HR, security, and other partners to foster trust and accountability. - Remains current with new, evolving ER challenges across a variety of processes and proactively recommends solutions to manage them. ( partnerships CSR activities) - Review internal processes and make recommendations for improvements; drive solutions that are compliant while supporting business objectives and goals. - Performs other related duties as assigned. **Knowledge, Skills, Experience**: - Bachelor's Degree in any specialization is required - Must have at least 3 years of work experience specializing in Human Resources or equivalent. - ** At least 1 year of solid experience specializing in Employee Labor Relations is required.** Exposure in handling LR for a BPO or Call Center company is a plus - Engagement and Partnership Background is highly desired - Excellent interpersonal, written, and oral communication skills - Ability to complete work with a high level of accuracy and attention to detail. - Ability to define problems, collect data, establish facts, and draw valid conclusions, to prioritize and work in a multi-tasked environment. - Ability to support remote work for other Ubiquity in relation to ELR Concerns **The Perks.** - Medical, Dental, Vision and Life Insurance Benefits - Paid Time Off - Retirement Benefits - Learning and Development Opportunities **What We Do.** Ubiquity delivers business process outsourcing and advisory solutions across customer service, technology, and operations. Focused on transforming the Client experience through data, applied science, and an unprecedented passion for people, Ubiquity offers deep industry and practical expertise across four continents on behalf of 150 brands and counting. **We want you.** We’re committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we’re at our best when everyone feels free to be their most authentic self. TvWoXWPG91