Customer Engagement Lead - Vaccines_ - _ Location: Bogota - Colombia_ About the job Our Team: - At Sanofi Vaccines, we believe in a world in which no one suffers or dies from a vaccine-preventable disease. Our team combines passion, innovation, and collaboration to discover and develop high-quality vaccines to enhance protection for children, adolescents, and adults._ Main responsibilities: - The mission of Customer Engagement team is to ensure our engagement with customers and key external Stakeholders delivers seamless and consistent customer experience across all channels, and as the result, leads to desired changes in their behaviour, increase of company products adoption and introductions._ - Take lead of developing, building, and executing country roadmap to enhance omnichannel foundation, promoting 360° vision. - Responsible for the seamless integration of the global Omnichannel platforms to provide business value to brand activity, and support the brands to create customer engagements embedded with omnichannel and digital tactics that drive value for the organization. - Drive adoption of key capabilities & run Change management of marketing, medical & sales to lift channel excellence & learn through best practices across GBUs - Provide data-driven recommendations to Customer Engagement/brand teams by managing Advanced Analytics/AI capabilities - Challenge, monitor and propose actions (e.g. channel sequence) to marketing & sales teams across GBUs - Consult & advice on Omnichannel strategy and transversal global BO&S; key initiatives (e.g. CLH, DigiSpend, var. Omnichannel platforms) - Closely work with Commercial, Medical and Access team to ensure process & platform consistency across GBUs - Anticipate market changes, dynamics in customer expectations and strategize to guide the company to live up to those expectations in the fast-evolving competitive landscape of the digital world (Eye on Marketplace). About you - Experience: - _ Seasoned and mature leader with minimum 8-year professional experience in omnichannel /digital marketing area_ - _ Pharma experience is a plus_ - _ Strategic consulting experience is a plus_ - Core competencies - _ Business acumen: ability to formulate correlation between information across functions and sources._ - _ Communication: ability to interact with and influence senior management and articulate both technical aspect and business aspect of the analytics and insights. Good command of both oral and written English is mandatory._ - _ Project management: ability to juggle with competing priorities and carry out multiple projects simultaneously._ - _ Agile Mindset and Agile Methodology Skills_ - _ Process oriented: establish processes and standards for routine operations, thus driving continuous improvement and sustainability within the team._ - _ People management: acquire, develop and retain the expertise necessary for the success._ - _ Personal behaviour: hands-on, autonomous, curious, logical, resourceful, and able to navigate ambiguity._ - Education: _Professional in business administration or similar careers - MBA_ - Languages: _English and Spanish advanced level_ Pursue progress, discover extraordinary Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people. At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability, gender identity or Veteran status. Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at ! LI-LATAM At Sanofi diversity and inclusion is foundational to how we operate and embedded in our Core Values. We recognize to truly tap into the richness diversity brings we must lead with inclusion and have a workplace where those differences can thrive and be leveraged to empower the lives of our colleagues, patients and customers. We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.