Genesys empowers organizations of all sizes to improveloyalty and business outcomes by creating the best experiences fortheir customers and employees. Through Genesys Cloud, theAI-powered Experience Orchestration platform, organizations canaccelerate growth by delivering empathetic, personalizedexperiences at scale to drive customer loyalty, workforceengagement, efficiency and operational improvements. We employ morethan 6,000 people across the globe who embrace empathy andcultivate collaboration to succeed. And, while we offer greatbenefits and perks like larger tech companies, our employees havethe independence to make a larger impact on the company and takeownership of their work. Join the team and create the future ofcustomer experience together. Position Purpose This position willwork to enable execution on the Genesys mission, to power theworld’s best customer experiences. The Renewal Manager isresponsible to secure and grow recurring revenue and bookings forexisting customers by applying Genesys best practices for recurringrevenue management. Key Responsibility The Renewal Manager isresponsible to obtain Renewal Orders, prior to expiration of thecurrent coverage period, for all recurring revenue across cloud,on-premise, subscription, etc. This Customer/Partner-facingspecialization focuses on renewing contracts by applying Genesysbest practices for recurring revenue management. Responsibilities /Job Duties In this role, the primary responsibilities will include(but are not limited to) all the responsibilities / job duties ofRenewal Manager and: - Exceed quarterly and annual budgets anddrive net new revenue growth in region. - For in quarter and nextquarter renewals, understand current risk, key stakeholders,potential for platform migration, account activity includinglicense deals in process, and opportunity for expansion or revenuegrowth. - Articulate and sell value around Customer Successofferings and identify upsell opportunities for incremental growththrough adoption of add-on service elements throughout the customerlifecycle (i.e., upsell) in accordance with the Customer / PartnerSuccess Plan. - Contribute to the design of renewal processes, bestpractices, and methodologies. - Demonstrate knowledge of andparticipate in special programs (e.g., Compliance, Reclamations,Migrations and Platform Evolution). - Participate in specialprojects and serve as a Subject Matter Expert to their team. -Serve as a coach / mentor to Associate Renewal Managers. RequiredQualifications - 5+ years of experience in driving renewals withpredictability and delivering to targeted gross retention rates inglobal technology organization or equivalent sales experience. -Strong written and verbal communication skills in English andSpanish languages. - Effective communication including activelistening, collaboration, persuasion, and conflict management. -Motivated, driven and results-oriented. - Strong negotiation,presentation and closing skills. - Fortitude, tenacity,accountability, and results-oriented. - Demonstrated ability tonegotiate, manage conflict, build consensus, trust, andrelationships with internal and external stakeholders and peers. -Ability to prioritize, manage time, and manage multiple streams ofwork simultaneously. - Demonstrated ability to be resourceful toovercome barriers and objections. - Proven record of meeting orexceeding established selling or renewal goals. - Experienced inmanaging customer/partner relationships from a similar role (e.g.,Customer Success Manager, SDR, BDR, Account Executive) Genesys isan equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color,age, religion, sex, sexual orientation, gender identity orexpression, marital status, domestic partner status, nationalorigin, genetics, disability, military and veteran status, andother protected characteristics. #J-18808-Ljbffr