Sutherland is seeking an attentive and analytical, accountable, dynamic & people’s person to join us as an Associate Manager - Service delivery to be responsible for overseeing the customer deliverables, process maintenance & improvement, and people management as a part of service delivery. We are a group of dynamic and driven individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! **Associate Managers in this role get to**: **Keep Management Updated**: Relay vital information in the form of timely and accurate reports. **Impact the Bottom Line**: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations. **Define Sutherland’s reputation**: Oversee and manage performance and service quality to guarantee customer satisfaction; provide coaching and feedback to CSRs. **Strengthen Relationships**: Establish and maintain communication with clients and/or team members; - understand needs, resolve issues, and meet expectations. - motivated to involve in self and team development. **Qualifications**: - Overall Years of Experience and required Skill Sets: Minimum 2-4 years with hands on medical coding- - Experience in supporting Self Pay - Collections Inbound and Outbound Services: Minimum of 1-2 years- - Be attentive to details- - Be able to work in a fast-paced environmentBe able to adjust quickly and smoothly to changing priorities and conditions- - Have ability to interpret data, identify trends, and make suggestions for improvements- - Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements- - Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player- - Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner