Job Description We are seeking a dedicated and enthusiastic Customer Experience Associate to join our dynamic team. This role involves providing high-quality customer service to our global client base, assisting with inquiries and resolving issues across multiple channels. This position requires a strong understanding of customer needs and the ability to provide timely and effective solutions. Required Skills and Qualifications - Fluent in Portuguese and English. - Excellent verbal and written communication abilities across multiple channels. - Previous experience in a customer-facing role is preferred. - Experience working in financial services is a plus. - Comfortable using CRM systems and other customer service software. - Strong analytical skills with the ability to handle complex issues. - Ability to work flexible hours to accommodate customers' local business hours. - Collaborative mindset with the ability to work effectively in a team-oriented environment. - High school diploma or equivalent. Benefits This is an on-site role based in Bogotá, Colombia.