Hotel Ambassador Role A Hotel Ambassador plays a pivotal role in creating memorable experiences for guests and VIPs during their stay at the hotel. This ambassadorial position involves serving as the primary point of contact, providing essential information about the hotel and local surroundings. To excel in this role, one must possess excellent communication skills, a positive attitude, and a commitment to delivering exceptional customer service. - Serve as a key point of contact for guests, responding efficiently to their inquiries. - Offer expert advice and booking services for various guest requests, including city tours, theater tickets, restaurants, and more. - Process and deliver messages for guests in a timely and professional manner. - Ensure the safe storage and delivery of guest luggage. - Stay up-to-date with hotel services, daily VIP requests, and special events to provide seamless support. - Maintain orderliness and safety in lobby and front door areas. - Collaborate with management to address emergencies and provide support when needed. - Exhibit professionalism, emphasizing hospitality and exceptional guest service. - Maintain a clean and organized workspace, adhering to health and safety guidelines. Requirements and Qualifications To succeed in this role, candidates should possess: - Positive attitude and strong communication skills. - A commitment to delivering high-quality customer service. - Excellent grooming standards. - The ability to adapt to diverse work situations and respond effectively. - Able to work independently and as part of a team. - Familiarity with the local area. Benefits Candidates who demonstrate the following capabilities will be advantageous in this position: - Previous experience working in concierge roles within hotels. About Working with Us Hilton is a leading global hospitality company, offering an extensive range of accommodations, services, and amenities. Our mission is to provide exceptional guest experiences across our global brands, guided by our vision 'to fill the earth with the light and warmth of hospitality.' Our dedicated team members are the driving force behind delivering remarkable hospitality experiences worldwide.