Profile -Field Service Engineer - Barranquilla The Field Service Engineer will be responsible for installing and repairing medical printing devices such as Processors, Hardcopy Printers, Digitizers, Workstations, and Digital X-Ray Equipment. At the same time, train the users on the use of this equipment. - Install and run medical imaging diagnostic printing equipment. - Repair medical imaging diagnostic printing equipment, such as Drystars, EOS Fix, Mammography, CR, DR, and some others. - Train users in the use and handling of equipment so that they can use those properly, avoiding failures and repairs. - Give remote support to dealers for installations and repairs. - Moderate customers on possible problem solutions on the equipment use. - Administrative functions such as: phone call attendance, introducing data on the ServiceNow database. Specific Skils: - Ability to work under pressure, while appropriately managing customer concerns / escalations / expectations. - Customer service skills, including the demonstrated ability to work constructively with both internal and external client groups. - Strong interpersonal skills, including the proven ability to network in a global environment (Agfa network) and build relationships with geographically remote personnel. Time management, organization, prioritization, and follow-up skills. - Networking intermediate knowledge, wifi and physical network configurations. Use of applications for signal test and operating systems networking tools. - Operating systems advanced skills, use of logging, and security of applications running on MS Windows OS. - Intermediateto advanced level of English and Spanish both written and spoken. - Availability to travel to all countries of local Region. (North & South Latam) - USA Visa is a plus. - Strong communications skills, both written and spoken. Team work and assertive communication. - Good at handling Office and IT tools. Education: - Electronic and Communications Engineer or similar. Experience: - Desirable at least 3 years of experience working with Computed & Direct Radiography X-Ray systems. Specific skills: - Languages: English 80% - Technical Skills: Analog and Digital Devices Knowledge, Mechanics, Networking. - Soft Skills: Customer focus, good interpersonal relationships, service attitude. #J-18808-Ljbffr