Role Overview: We are seeking a Customer Success Manager to join our team. In this role, you will be responsible for managing high-touch customer accounts and ensuring their success through onboarding, product adoption, and long-term relationships. - Serve as the main point of contact for assigned customers, managing relationships from onboarding through ongoing engagement. - Build and maintain strong relationships with top management and middle managers in customer organizations. - Understand power maps and decision-making processes in customer organizations. - Develop customized onboarding plans tailored to individual customer needs. - Manage customer success plans that align with customers' business goals and desired outcomes. - Lead weekly and daily communication touchpoints with customers to provide updates, resolve issues, and offer strategic advice. - Collaborate closely with the Operations team for seamless handoffs. - Collaborate closely with the Sales team for cooperative customer management. - Organize quarterly business reviews (QBRs) and participate in annual SteerCo meetings to discuss performance, progress, and future goals. - Monitor customer health, proactively address challenges, and drive customer retention and growth through tailored engagement strategies. - Promote advocacy programs, webinars, and external presentations to position customers as success stories. - Provide input on the product roadmap based on customer feedback and requirements. - Prepare and deliver quarterly business reviews (QBRs) for high-touch customers, focusing on performance metrics, business value, and strategic alignment. - Assist in contract renewals and generate custom pricing proposals when necessary. - Work intensively with Sales and Support teams to ensure a coordinated approach to customer management. - Drive internal and external success stories, including developing 3 internal and 1 external story per customer annually. - Engage customers in advocacy programs, helping them present their success stories at user conferences and other industry events. - Accelerate time to value by guiding customers through their maturity journey and upselling digital and advisory services. - Maximize return on investment from software and services through continuous service improvement. - Bachelor's/Master's degree in Power Engineering or related field. - Proven experience in customer-facing roles within the software industry, with a focus on customer success, stakeholder management, account management, or similar functions. - Strong understanding of ADMS/OMS/GIS software and its integration within utility landscapes. - Excellent communication, interpersonal, and negotiation skills. - Ability to thrive in fast-paced environments and drive initiatives independently. - Familiarity with customer success platforms and tools is a plus. - Support up to 10% international travel yearly. - Professional proficiency in both written and spoken English is required, and native proficiency in Spanish language is a plus. At Schneider Electric, we create connected technologies that reshape industries, transform cities, and enrich lives. We want our employees to reflect the diversity of the communities in which we operate, embracing people as they are, and creating an inclusive culture where all forms of diversity are seen as real value to the company. Satisfaction is not a guarantee; it is a life goal. We provide the platform for professional and personal fulfillment through employee well-being, unique collaboration teams, challenging roles, continuous growth of skills, and more.