STRATEGIC CUSTOMER ADVISOR - (I751)

Customer success manager/technical account manager this is a unique opportunity for an experienced customer success manager (csm) and technical account manager (tam) to join our team. in this hybrid role, you will be the primary point of contact for a portfolio of strategic customers, helping them maximize our platform's value while guiding them through technical implementations, troubleshooting complex issues, and collaborating with product and engineering teams. as a trusted advisor, you will serve as the main post-sales point of contact for customers, ensuring a smooth onboarding and implementation process. you will lead technical installations, configurations, and integrations of our saas product, often in complex it environments. your expertise will help translate business needs into technical solutions, acting as a bridge between customer teams and our internal product and engineering teams. responsibilities - serve as the primary point of contact for customers, ensuring timely resolution of technical issues and providing guidance on platform usage. - lead technical installations, configurations, and integrations of our saas product, ensuring seamless integration with existing it systems. - collaborate with cross-functional teams to identify and prioritize customer needs, develop and implement solutions, and ensure successful customer outcomes. - develop and maintain relationships with key stakeholders, including sales, marketing, and product teams, to ensure alignment and effective communication. - monitor customer health metrics, identifying areas for improvemen...