Customer Success Advocate We are seeking a highly skilled Customer Success Advocate to join our Partner Success Team. As a key member of this team, you will play a crucial role in ensuring seamless experiences for our partners. Your primary responsibility will be to provide exceptional support to our partners, troubleshooting technical issues, finding creative solutions to their queries, and leveraging your knowledge to help them overcome technical challenges while expanding to our platform. You will also contribute to building innovative products by advocating for our partners' feedback and sharing it with our Product team to improve processes and product offerings. In addition, you will meet important SLAs like response time and lead time for issue resolutions. Requirements - A university degree in Business, Marketing, Engineering, or related fields - 1-2 years experience supporting a technical product, ideally in SaaS, or experience in MIS or Software Development teams - Strong communication skills in writing (English and Spanish) - High sense of responsibility and accountability - Ability to provide timely responses and follow up systematically - A natural problem solver with a positive attitude and love for helping others succeed - Good debugging/troubleshooting skills - Knowledge of HTML, CSS, or other programming languages is a plus What We Expect From You: - Show us that you've got the sharp business acumen to collaborate and build strong visionary relationships with customers, especially at the executive level - Solid oral and written communication abilities, with positive and energetic phone skills and exquisite listening skills - To be a self-motivated and savvy tech bug, always in search of new solutions and ideas to improve our relationship with our clients - To cherish one of our core ethos: Care. You'll need to care for our clients and make sure they feel at home with our products and our assistance - Superior project and time management skills. A keen eye for detail is a plus - Passion for testing, measuring, and improving outreach and follow-up effectiveness - The ability and flexibility to work in a fast-paced startup environment - Solid understanding of basic web concepts and digital marketing While We Are Conquering the World, We Are Offering You: - A chance to work in an international, diverse, and inclusive environment - To be part of an industry that's shaping the future of customer experiences - Access and opportunity to gain a limitless network all over the globe - Relocation opportunities as part of your career development depending on your progress - Access to many hard and soft skills pieces of training to help you improve and challenge yourself - Access to 16,000+ online courses taught by real-world professionals on the LinkedIn Learning platform to satisfy your hunger for knowledge - A space to share your skills through training sessions and workshops if you wish. Sharing is caring - Additional fun with the occasional team activities - No Dress Code We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.