Horatio Bogota, D.C., Capital District, ColombiaCustomer Success Manager (BOG)Horatio Bogota, D.C., Capital District, ColombiaGet AI-powered advice on this job and more exclusive features.Job SummaryAs a Customer Success Manager, you'll be the primary advocate for a large portfolio of small business clients, responsible for enhancing their overall experience. This role suits a digitally-savvy, operationally-focused CSM who is dedicated to driving scalable impact and excels in a customer-centric environment. You will identify trends, pinpoint risks and opportunities, and collaborate with various teams to continuously refine the customer journey.Job SummaryAs a Customer Success Manager, you'll be the primary advocate for a large portfolio of small business clients, responsible for enhancing their overall experience. This role suits a digitally-savvy, operationally-focused CSM who is dedicated to driving scalable impact and excels in a customer-centric environment. You will identify trends, pinpoint risks and opportunities, and collaborate with various teams to continuously refine the customer journey.Key ResponsibilitiesCustomer Relationship Management: Maintain strong relationships across a high-volume book of business by proactively monitoring account health, driving value, and ensuring successful renewals and product adoptionDigital-First Execution: Leverage the client's digital touch infrastructure—including automated campaigns, lifecycle content, and in-platform messaging—to manage client engagement at scaleCustomer Health Monitoring: Use platform usage data and customer feedback to identify risks, spot trends, and prioritize outreach and supportInsights & Optimization: Share customer insights with internal teams to help optimize self-serve content, onboarding experiences, and product fit for usersCross-Functional Collaboration: Work closely with Customer Service, Operations, Product, and Marketing to refine digital CS touchpoints and support continued innovationProcess Efficiency: Recommend and implement process improvements that support operational scale and customer experience quality across the assigned segmentOnboarding & Enablement Support: Own and continuously improve the onboarding experience for clients to ensure rapid time-to-valueSegment Growth Support: Surface opportunities for customer expansion, upsell, or referral based on usage signals and satisfaction indicatorsQualificationsAdvanced, near-native English proficiency is required3–5+ years of experience in Customer Success, Account Management, or a client-facing role within a SaaS or technology companyExperience supporting small businesses or long-tail accounts, ideally in a digital-first or one-to-many formatStrong understanding of customer health metrics and digital engagement tools (e.g., SalesLoft, Gong, Salesforce, Braze)Proven ability to drive impact across a high-volume account book with minimal 1:1 interactionExcellent written and verbal communication skillsAnalytical and data-driven with a mindset of continuous improvementAdaptable, proactive, and able to thrive in a fast-paced, evolving environmentSales experience or commercial acumen is a plusOn-site role based in Bogota.Powered by JazzHRIRDkgvbfUySeniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesInternet PublishingReferrals increase your chances of interviewing at Horatio by 2xSign in to set job alerts for "Customer Success Manager" roles.Bogota, D.C., Capital District, Colombia $800.00-$1,300.00 3 weeks agoBogota, D.C., Capital District, Colombia 1 week agoCustomer Success Manager - LATAM (remote)Bogota, D.C., Capital District, Colombia 2 months agoBogota, D.C., Capital District, Colombia 3 weeks agoBogota, D.C., Capital District, Colombia $800.00-$1,300.00 1 month agoBogota, D.C., Capital District, Colombia 2 days agoCustomer Success Manager – LATAM (Remote)Bogota, D.C., Capital District, Colombia 3 weeks agoBogota, D.C., Capital District, Colombia 2 weeks agoBogota, D.C., Capital District, Colombia 2 weeks agoBogota, D.C., Capital District, Colombia 2 days agoBogota, D.C., Capital District, Colombia 3 weeks agoBogota, D.C., Capital District, Colombia 2 days agoSenior Customer Success Manager (Podcasts)Bogota, D.C., Capital District, Colombia $800.00-$1,300.00 2 months agoEnterprise Customer Success Manager – South AmericaBogota, D.C., Capital District, Colombia 1 week agoBogota, D.C., Capital District, Colombia 2 months agoBogota, D.C., Capital District, Colombia 1 day agoBogota, D.C., Capital District, Colombia 2 weeks agoBogota, D.C., Capital District, Colombia 2 months agoBogota, D.C., Capital District, Colombia 4 weeks agoBogota, D.C., Capital District, Colombia 3 days agoBogota, D.C., Capital District, Colombia 2 months agoBogota, D.C., Capital District, Colombia 2 months agoBogota, D.C., Capital District, Colombia 1 month agoBogota, D.C., Capital District, Colombia 2 months agoBogota, D.C., Capital District, Colombia 2 months agoBogota, D.C., Capital District, Colombia 3 days agoBogota, D.C., Capital District, Colombia $1,500.00-$1,500.00 2 weeks agoBogota, D.C., Capital District, Colombia 1 month agoBogota, D.C., Capital District, Colombia 1 month agoPublic Relations Account Manager (Fully remote)Bogota, D.C., Capital District, Colombia 1 month agoBogota, D.C., Capital District, Colombia 1 week agoBogota, D.C., Capital District, Colombia 2 months agoBogota, D.C., Capital District, Colombia $1,500.00-$1,500.00 1 month agoWe're unlocking community knowledge in a new way. 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