At Sutherland, we celebrate our diversity and promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win. Sutherland was founded 38 years ago. Since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle. The NICE Sales Performance Management products focus on improving the sales productivity, effectiveness, and other operational aspects of our customers' employees and sales teams. Our products allow companies to integrate valuable but disparate data from existing software applications, automate sales incentive calculations, reporting, and boost sales team morale by setting clear goals and monitoring their progress all of which increase company productivity. This role combines implementation and support experience. You will manage RDBMS systems, deploy cloud solutions, troubleshoot REST APIs, and resolve complex client-specific workflows. You will collaborate closely with clients and NICE's Client Services team, providing technical expertise throughout the deployment lifecycle. This encompasses data mapping and integration, forms and workflow design and implementation, and report design and implementation. Perform hands-on maintenance and support for Sales Performance Management applications, including software installation and upgrades, database exports, and system and application configuration. Work with other NICE Integration Engineers and Business Analysts to share best practices and knowledge. Key responsibilities include: - Integration & Deployment: - Implement and deploy custom NICE's product suite solutions for clients - Install and integrate NICE's applications with diverse enterprise systems and data sources using ETL processes, REST APIs, web services, XML, XSLT, and scripting languages - Issue Resolution and Support: - Provide front-line support, troubleshooting and resolving Sales Performance Management application issues reported by end-users - Leverage product knowledge, technical skills, and internal resources to investigate and resolve customer problems - Client Collaboration & Technical Expertise: - Collaborate closely with clients and NICE's Client Services team, providing technical expertise throughout the deployment lifecycle - System Administration and Maintenance: - Perform hands-on maintenance and support for Sales Performance Management applications, including software installation and upgrades, database exports, and system and application configuration - Teamwork & Continuous Improvement: - Work with other NICE Integration Engineers and Business Analysts to share best practices and knowledge Required skills and experience include: - Advanced English level (B2H or Higher) - 5+ years of experience delivering excellent customer service - 4+ years of hands-on experience with a strong technical foundation in Linux, shell scripting, data handling, SQL, and PL/SQL scripting - Hands-on knowledge and practical integration experience with enterprise software applications - Proven experience with troubleshooting methodologies and demonstrated problem-solving abilities - Excellent organizational skills and the ability to effectively manage tasks, set priorities, and meet deadlines This is a hybrid position in Bogotá, Colombia.