Customer Success Operations Manager We are seeking a highly motivated and experienced professional to join our team as a Customer Success Operations Manager in Bogotá. As a key member of our Global Customer Success Center of Excellence, you will be responsible for building scalable systems that empower customer-facing teams to deliver exceptional value. The successful candidate will have a strong understanding of customer success strategy and execution, with 4+ years of experience in customer success operations or related roles. They will also have hands-on experience with Gainsight or similar CS platforms and be able to design scalable processes and translate technical capabilities into business value. About the Role: - Lead the development of tools, processes, and insights that enable our teams to deliver consistent, high-impact customer experiences. - Partner with leadership to define and evolve playbooks, risk detection, segmentation strategies, and engagement frameworks. - Support the implementation of scalable CS practices across diverse product lines and customer segments. Key Responsibilities: Requirements: - 4+ years in Customer Success Operations or related roles, with a strong understanding of CS strategy and execution. - 2+ years of hands-on experience with Gainsight or similar CS platforms. - Proven ability to design scalable processes and translate technical capabilities into business value. About You: - You are passionate about delivering for our customers and always exhibit a customer-centric mentality. - You have strong verbal and written communication skills to effectively convey the vision, goals, and progress of customer success initiatives. Security Responsibility: - Abide by security policies and practices. - Ensure the confidentiality and integrity of the information being accessed. - Report any suspected information security violation or breach.