**Senior Site Reliability Engineer** **Position Overview**: Livevox is seeking a Senior Site Reliability engineer to fill a position with a focus to support expansion and growth of the Livevox Platform. As a Senior SRE, you will help develop and implement engineering projects for Livevox infrastructure and production systems. **Responsibilities**: - Debug and troubleshoot issues arising in Development, Quality Assurance and Production environments - Build creative engineering solutions to operations and infrastructure problems, focusing on optimizing existing systems, building infrastructure, and eliminating work through automation - Implement strategies and plans to increase service reliability - Work with engineering teams on observability topics throughout the software development lifecycle. **Requirements**: - Must be a motivated self-starter with attention to detail - 5 years experience with Linux system administration - 3+ years’ experience with AWS/Cloud infrastructure - Proven ability to automate common administration tasks. - Team oriented performer, focused on the tasks and goals of the organization - Ability to work under pressure - Fluent in written and spoken English - 2+ years’ experience with scripting, e.g., shell, python - 2+ years’ experience with configuration management and automation - Experience working with large network and systems infrastructure - Be able to participate in after-hours (nighttime, weekend) scheduled maintenance windows - Ability to respond to critical needs or outages 24x7 **Qualifications and Other Desired Characteristics**: - 7 years of experience in engineering and technical development - Experience with SRE or DevOps. - BS in Computer Science, Systems Engineering or related network engineering field - Experience in an Ops/NOC environment involving a geographically distributed network - Hands on experience with automation framework such as Terraform, ansible, Puppet, GitLab-CI - Familiarity with Information Security best practices and concepts that are required for security frameworks and standards such as PCI, HIPAA, ISO27001 and others