**Operations Management Leadership Role** We are seeking a seasoned Operations Manager to lead our Colombian operations. As a key member of our team, you will oversee the call center and administrative functions, ensuring seamless execution of global strategies and delivering high-performance outcomes tailored to the local market. The ideal candidate will possess a strong background in business administration or a related field, with fluency in Spanish and English. A minimum of 7 years of experience in operations or general management, preferably with regional exposure in Colombia or Latin America, is required. Key Responsibilities: - Oversee Colombia operations, including call center performance, administrative functions, HR coordination, and regulatory compliance. - Align local operations with global strategies, goals, and key performance indicators (KPIs). - Optimize daily workflows and team performance to ensure high-quality service and operational efficiency. - Develop and implement country-specific policies, procedures, and strategic operational plans. - Monitor performance using data-driven KPIs and drive continuous improvements. - Lead recruitment, training, and development of local teams, including department managers and call center leaders. - Ensure compliance with Colombian labor laws, data privacy regulations, and international standards (e.g., HIPAA, TCPA). - Manage budgets, conduct financial forecasting, control costs, and oversee local financial reporting. - Build and nurture relationships with vendors, regulatory agencies, and local business partners. - Implement corporate systems, technologies, and process improvements at the local level. - Identify and mitigate operational risks to support business continuity. - Represent the company professionally in Colombia and uphold its reputation. - Collaborate with global departments such as HR and IT to ensure aligned and seamless support. This role offers a unique opportunity to make a meaningful impact on our Colombian operations and contribute to the success of our organization.