Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Concentrix Sr. Supervisor at Concentrix Are you a Workforce Management Leader ready to drive operational excellence? Join a leading BPO company and be part of a high-performing team! What We Offer: Monday to Friday schedule – Enjoy your weekends! Competitive salary + Monthly performance-based bonus What We’re Looking For: 1. Graduates in Engineering or related fields 2. Proven experience leading WFM teams (RTAs & WFM Analysts) 3. Strong knowledge of contact center methodologies & operational principles 4. Genesys expertise is mandatory (IEX knowledge is a plus) 5. Excellent analytical skills & attention to detail 6. Strong leadership & ability to influence key stakeholders Responsibilities: 1. Manage WFM personnel , ensuring accurate forecasting, scheduling, and real-time monitoring. 2. Review and approve forecasts, schedules, and workforce plans to maintain efficiency. 3. Partner with Operations, Business Development & Clients to optimize workforce strategies. 4. Analyze and report historical performance statistics for both call centers and agents . 5. Work closely with IT & HR teams to ensure smooth system configurations and hiring processes. 6. Lead staff planning & budget meetings to align with business goals. 7. Ensure real-time intraday management to meet service level requirements. 8. Drive continuous improvements in workforce efficiency and customer service performance. If you're passionate about workforce planning and eager to lead in a dynamic environment , apply now and be part of our success! Seniority level Mid-Senior level Employment type Full-time Job function Project Management and Information Technology Industries IT Services and IT Consulting #J-18808-Ljbffr