Executive Operations Manager Role The Executive Operations Manager plays a vital role in ensuring the smooth operation of daily tasks and optimizing efficiency. - Leadership: Supervise staff, manage workloads, provide training, and conduct performance evaluations to foster a positive work environment and support professional development. - Client Management: Manage client relationships, understand their needs, resolve issues, and ensure client satisfaction. - Operational Excellence: Ensure adherence to service standards by monitoring and maintaining service levels, and contribute to business strategy by developing and executing plans to achieve goals. - Talent Development: Motivate and engage employees, encourage continuous improvement, and drive team performance through identifying growth opportunities, exploring new business avenues, and developing strategies for expansion. Key Requirements - Communication Skills: Excellent English proficiency is mandatory for effective communication with clients and stakeholders. - Management Experience: 6+ years of management experience within a BPO environment, with a deep understanding of BPO processes, service delivery, and operational excellence. - Technical Skills: Advanced proficiency in G-Suite and MS Office, as well as data analysis skills to identify trends and develop strategic operational solutions. - Sales and E-commerce Background: Proven experience in sales or e-commerce, with a strong grasp of sales metrics and drivers. About This Opportunity This role requires strong leadership and operational management skills, with a focus on delivering exceptional results and driving business growth.