What would you do? - Analyze data related to product usage to bring new insights to the client in order to improve their operational goals - Deliver training to clients on our functionalities and explain how to configure our software - Resolve doubts on product usage / configuration / etc - Carry out weekly follow up calls with our clients - Escalate product or customer issues that need to be addressed by customer success managers - Create documentation, presentations, user manual and other resources to help clients use the product effectively - Accurately record meeting minutes, including key points discussed, decisions made, actions agreed upon and deadlines set during the meetings - Guide the client in incident escalations with the support team. Your experience has been shaped by - You took classes related to operations / logistics at university - You are an ops lover : Ask smart questions about the operation - Management of data analysis tools : Excel (Intermediate); G Suite is a plus. Your SuperPowers - Excellent communication and organizational skills - Be a results-driven person - Native Spanish and Intermediate English (B1 / B2) - Ability to perform well under high-pressure environments. - Knowledge of last mile operation or logistics. - We would extra love it if you have customer-facing experience. What we bring to the table - Hybrid Work : Work together as a team. - Flexible hours : We trust your work and skills. - Additional days off to vacations. - Half day off on your birthday. - Access to Educational Budget. - Workstation Paid BYOD or company-provided machine. Different options to satisfy your palate. - Health insurance : Get the attention and care that you deserve. Available in some countries.