Job Overview We are seeking an experienced professional to join our team as a Network Manager. As a key member of our Cross-Border Services (XBS) team, you will be responsible for managing relationships with existing payout partners across the Americas and the Caribbean. In this role, you will act as a subject matter expert (SME) for your assigned markets, ensuring a best-in-class service experience for our clients. You will also play a key role in expanding our reach by enhancing product offerings and capabilities with current partners, while managing a pipeline of prospective partners from initial outreach through onboarding and ongoing optimization. - Support the execution of the XBS partnerships global strategy to deliver a best-in-class payout proposition including bank transfers, cash payouts and wallet payouts in designated region, - Manage overall relationships with existing payout partners on assigned markets, acting as the main point of contact between the partners and our diverse XBS teams to facilitate business, - Support the creation and execution of a pipeline of new partners/products to improve our XBS proposition, - Act as a SME for assigned markets identifying risks and business opportunities and sharing with the team market practices and trends, - Support the regional teams to increase revenue and volume of payments into the assigned region, - Increase our profitability through pricing negotiations and by proposing process efficiencies that help reduce costs, - Act as main escalation point for resolution of issues from our partners affecting us and our clients, - Ensure compliance with regulations and internal policies in all aspects and phases of our partner relationships. Key Qualifications - Demonstrated ability to take accountability and drive to desired results with aptitude and passion, - Demonstrated business development and negotiation skills, - Demonstrated experience on managing multiple projects in parallel, competing for resources and prioritization, - Demonstrated experience on the payments business, - You are motivated by a fast-paced environment where you would be a subject matter expert, a connector, and a leader with a reputation for impact, - Results driven, solutions focused, with strong business acumen and sense of urgency, - Fluent in English and Spanish; Portuguese is a plus. Benefits - Abide by our security policies and practices; - Ensure the confidentiality and integrity of the information being accessed; - Report any suspected information security violation or breach, and - Complete all periodic mandatory security trainings in accordance with our guidelines.